hello! hopefully you can find answers to all of your ORA questions here, if not - please email me so I can help randi@oraleathergoods.com XO

how do I care for my ORA product?

my personal philosophy with leather is to wear it, use it, enjoy it, and embrace the changes that that come with age! Leather is tough, durable, and part of its beauty is the way that it ages. If you would prefer to ‘protect’ your leather bag, visit your favourite cobbler shop and ask them to request a product that is less harmful to the environment, and to your skin.

warranties?

I will honour warranties on any defects in my craftswomanship, in the first week after purchase, and I reserve the right to determine defects versus regular wear and tear. Please email photos of any issue to info@oraleathergoods.com

repairs?

did you do some damage to your beloved bag? it happens! I can help with repairs for a nominal fee, email me some photos and we can figure out a solution. Otherwise, take it to your favourite cobbler shop and see if they can help!

returns?

if you weren’t quite ready to invest in your dream bag, and you really need a refund, I will honour refunds within 24 hours of purchase, minus the processing fees I will lose, thank you for understanding. Otherwise, once I ship the product, all sales are final – again, thank you for understanding, as I personally hand make each bag as it is ordered.

custom?

I LOVE custom orders! Do you want a classic Sadie bag with extra long tassels AND a quilted bottom AND a patch inside with your initials…just email me! I can quote you for extra details. And I LOVE doing custom one-off designs, send me your ideas and I will do a sketch for you of my interpretation from my artistic perspective.

shipping:

shipping in Canada is via Canada Post: Expedited delivery with basic $100 insurance and tracking included, with signature on delivery. Shipping to the US is also via Canada Post, $100 insurance and tracking are included, delivery signature is NOT available with the standard shipping option. For more information and/or to request a quote on other delivery options, please email info@oraleathergoods.com xo